We manage our deliveries utilising Royal Mail. The choice of courier/service is at our discretion with the decision based on the weight of the item(s) and destination. Should you wish to elect a preferred method then please contact us and we will provide you with the additional cost where applicable.
We reserve the right to deliver in multiple consignments; however this will be at no extra cost
Many of our items are sent via services requiring a signature on receipt. In the event that a package is refused or unclaimed and returned to us there are two options. The package can be despatched again on payment of the additional shipping cost or a refund will be made, minus any costs to us for the original shipping and return.
Delivery times given are for guidance only and are not guaranteed. We cannot be held responsible for courier/postal delays. However, should your order not arrive within the time expected following our notification of despatch, please contact us and we will endeavour to locate your shipment.
UK Deliveries:
For items that are bulky or heavy then an additional charge may be applicable. Please email us providing details of the items required and we will provide a quote for the shipping.
Deliveries take 2 to 3 working days from the time of despatch and take place Monday to Friday between 8am and 5.30pm.
European Deliveries
Deliveries take 3 - 5 working days. For items that are bulky or heavy then an additional charge may be applicable. Please email us providing details of the items required and we will provide a quote for the shipping.
For all other countries the delivery charge is based upon the combined weight of the products ordered. This will be calculated on checkout. Deliveries take 5 – 7 working days depending on the destination.
Any person purchasing our products from outside of the UK is the importer to that destination and is responsible for all taxes and/ or special duty payments on all of the products ordered.
We are not responsible for delays in the delivery or customs.
Returns
We take every care to ensure all of our products reach you in perfect condition. However, if you are not satisfied due to the product being damaged, faulty or not the item ordered then please contact us and inform us of your intent to return the product. Note: We must be notified of items being returned within 24 hours of receipt. The item must be received by us within 14 days.
It is your responsibility to ensure that the item is suitably packaged and returned. You are responsible for the item until it is received. Note: we do not cover the cost of you returning products, If it is our error a postage refund will be given:
Once we have received and inspected the item we will contact you to confirm our findings and arrange a refund or order a replacement where applicable.
Also under UK law You have a "cooling off" period of 7 days from receipt of the goods during which you can change your mind and return the goods for refund.
There are some exclusions, such as made to order items, cds dvds and software once the seal is broken, and things like earrings for pierced ears that are excluded on health and safety grounds,
If you decide to cancel please get in touch with us on sales@porkysdiscounts.com for a return address, the item must be in unopened condition and in original packaging when sent back, you are responsible for the postage costs of the return, when we receive the item back a refund will be issued along with a standard postage charge:
We aim to keep this procedure as straightforward as possible. We will attend to all returns as soon as is practically feasible and do our utmost to make the process as stress-free as we can for you. |
